Politique de confidentialité
First Onsite Property Restoration PRIVACY POLICY
Last Updated: April 30, 2023
La présente Politique de confidentialité (« politique de confidentialité » ou « politique ») explique comment FIRST ONSITE PROPERTY RESTORATION (« nous », « notre » ou « nos ») recueille des renseignements personnels en fonction de vos interactions avec nous en ligne et hors ligne, y compris sur nos sites Web, applications, forums, blogues (collectivement les « sites »), d’autres offres en ligne et lorsque nous fournissons des services ou proposons des produits en ligne ou hors ligne (collectivement, les « services »). Cette politique s’applique à la collecte et à l’utilisation des renseignements personnels et décrit les droits que vous pouvez avoir à l’égard de vos renseignements personnels. En utilisant nos sites et en interagissant avec nous, vous acceptez nos conditions d’utilisation, y compris la présente politique.
This policy does not cover the personal information we collect about employees, independent contractors, or job applicants.
Notice at Collection – Personal Information We Collect
We collect the following categories of personal information:
- Personal identifiers: name, email address, address of the property for which service is requested or provided, your home or billing address, telephone numbers, customer number, account password, IP address
- Commercial and financial information: records of products or services ordered or considered; other purchasing or consuming histories; payment information
- Internet or other electronic activity information: your device and browser type, your browsing and search history on our sites, and information regarding your interaction with our sites and our advertisements
- Professional information: job title, information about your employer, and employment and business ownership history
- Audio information: recordings of customer service calls for quality assurance purposes
- Inferences drawn from personal information we collect
Sensitive personal information: health-related information if, for example, you tell us you have health conditions (e.g., allergies) that need to be taken into consideration when we provide our services to you
We have collected the same categories of personal information in the 12 months prior to the date of this privacy policy.
Notice at Collection – Purposes for Collection of Personal Information
We collect your personal information to provide you with the information you request and our services. We use the information you provide us to contact you from time to time; to provide you with information about our business; for customer support; to deliver advertisements and marketing promotions and offers about products or services we think may be of interest to you, including our services and those of our affiliates; and to analyze the placement and effectiveness of our advertisements and other marketing efforts.
We also use personal information to monitor or improve our sites; for internal business analysis; to prevent fraud, activities that violate our Terms of Service or that are illegal; and to protect our rights and the rights and safety of our users or others.
For those who interact with us in a commercial capacity, we use your personal information to engage in business transactions with the entity you represent and market to or engage in diligence with the entities you represent.
Notice at Collection – Categories of Personal Information We Sell or Share and Related Information
When we engage in digital advertising, we may sell the following categories of personal information (according to the broad definition of the word “sell” under certain state laws) or we may share them for purposes of cross-context behavioral advertising: personal identifiers (IP address) and internet or other electronic activity information.
These categories of personal information are sold to or shared for cross-context behavioral advertising to advertising networks and other companies that facilitate digital advertising. We engage in such sales and sharing to facilitate digital advertising that can reach people that are most likely to be interested in the services we provide. We do so by allowing third parties to place cookies or other trackers on our sites that may collect information about your online activities over time and across different websites or applications. These parties may then use the information they collect to provide you with personalized content and present you with third party products or services in which you may be interested. For more information about the use of cookies and trackers, see the section “Our Use of Cookies and Analytics” below.
We also sell the following categories of personal information to our affiliates, most of which are in the home improvement business, so they can offer their products and services to you: name, email address, physical address, commercial information such as purchasing history information.
We do not sell or share for cross-context behavioral advertising any of the other categories of personal information we collect.
Pour exercer l'option de refus concernant la vente et le partage de renseignements personnels, cliquez ici : OPTION DE REFUS
Notice at Collection – Retention Periods
We retain the categories of personal information we collect for the length of time necessary to provide our service (including any warranty services) and to comply with legal obligations or to protect our legal rights.
Categories of Sources from Which We Collect Personal Information
We have collected the same categories of personal information in the 12 months prior to the date of this privacy policy.
Use or Disclosure of Sensitive Personal Information
We do not use or disclose sensitive personal information to create profiles about individuals or for any purposes other than providing our services.
Use or Disclosure of Sensitive Personal Information
We do not use or disclose sensitive personal information to create profiles about individuals or for any purposes other than providing our services.
Disclosure of Personal Information for Business Purposes in the Past 12 Months
The following chart describes the categories of personal information that we disclosed to third parties for a business purpose in the 12 months prior to the date of this Policy:
| Categories of Consumers’ Personal Information | Categories of Third Parties to Which We Disclosed Personal Information for Business Purposes |
|---|---|
| Personal identifiers: name, email address, address of the property for which service is requested or provided, home or billing address, telephone numbers, customer number, account password, IP address. | Service providers that process payments, verify customer information, manage customer information and provide customer service (including through our call center), facilitate scheduling, facilitate email communications, provide security services and cloud-based data storage, host our sites and assist with other IT-related functions, advertise and market our products and Services and those of our affiliates, provide analytics information, provide legal and accounting services, and host conferencing services. We also may disclose Personal Information to Subcontractors that perform specialized components of the services we offer. |
| Commercial information: records of products or Services purchased, ordered, returned, or considered; other purchasing or consuming histories; payment information. | Service providers that manage customer information and provide customer service (including through our call center), facilitate scheduling, facilitate email communications, provide security services and cloud-based data storage, host our sites and assist with other IT-related functions, advertise and market our products or services and those of our affiliates, provide analytics information, and provide legal and accounting services. |
| Internet or other electronic network activity information: device and browser type, browsing and search history on our Sites, and information regarding interaction with our Sites and our advertisements. | Service providers that provide security services and cloud-based data storage, host our sites and assist with other IT-related functions, advertise and market our products and services and those of our affiliates, and provide analytics information. |
| Professional information: job title, and information about your employer. | Service providers that manage business contact information. |
| Audio information: recordings of customer service calls for quality assurance purposes. | Service providers that manage customer information and provide customer service (including through our call center). |
| Inferences drawn from personal information collected. | Service providers of third-party digital advertising networks. |
| Sensitive personal information: health information that informs the types of products we can use when performing our services. | Sub-contractors working with us to deliver services. |
Business Purposes for Such Disclosures
We disclosed the aforementioned categories of personal information for the following purposes: to provide our services; manage customer, supplier, and vendor accounts and relationships; process payments; verify customers’ identities; fulfill orders and transactions; engage in advertising and marketing of our services and those of our affiliates; operate our IT systems and secure our systems; prevent fraud and other illegal activities; and obtain professional advice about legal and accounting matters.
Additional Information About How We May Disclose Personal Information and Purposes for Disclosures
We may also disclose your personal information as required or permitted by law to comply with a subpoena or similar legal process or government request, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect our rights and property or the rights, property or safety of others, including to law enforcement agencies, and judicial and regulatory authorities. We may also disclose your personal information to third parties to help detect and protect against fraud or data security vulnerabilities. And we may disclose or transfer your personal information to a third party in the event of an actual or potential sale, merger, reorganization of our entity or other restructuring.
Our Use of Cookies and Analytics
Dernière mise à jour : nous et nos fournisseurs de services pouvons utiliser des témoins, des pixels espions, des balises Web et d'autres technologies de suivi similaires (« technologies de suivi ») pour collecter automatiquement des renseignements via les services. Les technologies de suivi sont essentiellement de petits fichiers de données placés sur votre ordinateur, votre tablette, votre téléphone mobile ou d'autres appareils qui nous permettent d'enregistrer certains renseignements lorsque vous visitez ou interagissez avec nos sites et services. Nous pouvons utiliser ces technologies de suivi pour identifier les comportements irréguliers, prévenir les activités frauduleuses et améliorer la sécurité, ainsi que pour enregistrer vos préférences et nous aider à comprendre comment vous interagissez avec notre site. 30 avril 2023
Nous permettons également à des tiers d'utiliser des technologies de suivi sur nos sites pour l'analyse et la publicité. Ils aident à afficher des publicités, à adapter les publicités à vos centres d'intérêt et à vous aider à déterminer si vous avez besoin d'aide ou si vous rencontrez des problèmes pour naviguer sur nos sites. Certains de ces tiers utilisent les technologies de suivi pour recueillir des renseignements sur la façon dont vous interagissez avec d'autres sites Web et publicités sur Internet afin de fournir des publicités adaptées à vos centres d'intérêt et qui peuvent apparaître sur nos sites Web ou autres plateformes. Vous pouvez configurer votre navigateur pour qu'il vous avertisse lorsque vous recevez un témoin. De nombreux navigateurs Web vous permettent également de bloquer les témoins. Vous pouvez désactiver les témoins de votre système informatique en suivant les instructions de votre navigateur ou en consultant le site www.youradchoices.com.
Nous utilisons Google Analytics pour évaluer l'utilisation de nos sites Google Analytics utilise des témoins et d'autres identifiants pour recueillir des renseignements, comme la fréquence à laquelle les utilisateurs visitent un site, les pages qu'ils visitent le moment où ils le font et les autres sites Web avant de visiter notre site Web. Pour en savoir plus sur les pratiques de Google en matière de confidentialité, veuillez consulter la Politique de confidentialité de Google : https://policies.google.com/privacy?hl=en-US#infoCollect.
Personal Information of Minors
Our products and services are not directed to minors under the age of 18 and we do not knowingly sell or share for purposes of behavioral advertising the personal information of minors, including minors under 16 years of age.
Do Not Track Signals
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals. We observe the Global Privacy Control signal.
Third Party Websites and Social Media Buttons
Our sites may contain links to third party websites, including social media buttons that link to social media platforms. This Policy does not govern how those third parties or social media platforms collect or use personal information and we do not endorse or have control over their practices. The privacy policies and terms of use for those third parties’ websites/apps or social media platforms govern those companies’ privacy practices. We are not responsible for the content or privacy practices of any third-party websites or platforms.
How We Keep Your Personal Information Secure
Nous mettons en œuvre et maintenons un niveau de sécurité raisonnable, adapté à la nature des renseignements personnelles que nous collectons, utilisons, conservons, transférons ou traitons d'une autre manière. Cependant, la sécurité parfaite n'existe pas et la sécurité raisonnable est un processus qui implique la gestion des risques plutôt que leur élimination. Bien que nous nous engagions à maintenir un programme raisonnable de sécurité de l'information, aucun programme de ce type ne peut être parfait; en d'autres termes, tout risque ne peut raisonnablement être éliminé. Des incidents et des violations de données peuvent survenir en raison de facteurs qui ne peuvent raisonnablement pas être évités. Par conséquent, on ne peut pas supposer que la survenance d'un incident ou d'une violation résulte de notre incapacité à mettre en œuvre et à maintenir une sécurité raisonnable.
Changes to This Policy
Nous examinerons et mettrons à jour cette politique de temps à autre. Si des modifications sont apportées, nous mettrons à jour la politique de confidentialité et refléterons la date de cette modification à la date ci-dessus. Si les modifications sont importantes, vous en serez informé par courriel ou par un avis sur notre site Web.
Accessibility
Nous nous engageons à veiller à ce que nos communications soient accessibles aux personnes handicapées. Pour faire des demandes liées à l'accessibilité ou signaler des obstacles, veuillez nous contacter à l'adresse suivante : Marketing@FirstOnsite.com.
Contactez-nous
Si vous avez des questions concernant cette politique de confidentialité ou si vous souhaitez demander une copie de cette politique de confidentialité dans un autre format, vous pouvez nous contacter à l'adresse Marketing@FirstOnsite.com ou au 844-946-0775.
US State Data Privacy Rights
Laws in certain US states give residents of those states’ specific rights with respect to the personal information collected about them. See below for more information.
CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you have the following rights with respect to your personal information:
Your Right to Know About Personal Information We Collect
You can ask us for the following information from us with respect to the personal information that we’ve collected about you in the 12 months prior to our receipt of your request:
- Specific pieces of personal information we have collected about you;
- Categories of personal information we have collected about you;
- Categories of sources from which such personal information was collected;
- Categories of personal information that the business sold or disclosed for a business purpose about the consumer;
- Categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
- The business or commercial purpose for collecting or selling your personal information.
Your Right to Request Deletion of Personal Information We Have Collected from You
Upon your request and subject to exceptions in the law, we will delete the personal information we have collected from you.
Your Right to Request to Correct Personal Information We Hold About You
You have the right to request that we correct personal information we hold that you believe is not accurate. We will take steps to determine the accuracy of the personal information that is the subject of your request to correct, and in doing so will consider the totality of the circumstances relating to the personal information you have identified as being incorrect. We may ask that you provide documentation regarding your request to correct to assist us in evaluating the request.
Your Right to Ask Us Not to Sell or Share Personal Information We Have Collected About You
With respect to those categories of personal information that we sell to third parties or share with third parties for the purposes of cross-context behavioral advertising, you have the right to opt out of such sales and sharing.
Opt-out Preference Signals
An opt-out preference signal is sent by a platform, technology, or mechanism on behalf of consumers and communicates the consumer’s choice to opt out of the sale and sharing of personal information for cross-context behavioral advertising with all businesses that recognize the signal, without having to make individualized requests. The signal can be set on certain browsers or through opt-out plug-in tools.
We recognize the Global Privacy Control signal and do so at the browser and device level and it does not apply to personal information we may collect offline or that we may associate only with your name or email address. This means that if the signal is sent through a specific browser on a specific device, we will recognize it for that browser and device only, and only with respect to the identifiers for that browser on that device. If you would like more information about opt-out preference signals, including how to use them, the Global Privacy Control website has such information (https://globalprivacycontrol.org/).
California Shine the Light
La section 1798.83 du code civil californien, également connue sous le nom de loi « Shine the Light », permet aux résidents californiens de demander chaque année, gratuitement, des informations sur les données personnelles divulguées à des tiers à des fins de marketing direct au cours de l'année civile précédente. Pour faire une demande, veuillez nous contacter à l'adresse Marketing@FirstOnsite.com.
Our Commitment to Honoring Your Rights
If you exercise any of the rights explained in this privacy policy, we will continue to treat you fairly. If you exercise your rights under this privacy policy, you will not be denied or charged different prices or rates for goods or services or provided a different level or quality of goods or services than others.
Exercising Your Rights and How We Will Respond
Pour exercer votre droit de savoir, supprimer ou corriger vos informations personnelles, ou pour poser une question, contactez-nous au 844-946-0775 ou SOUMETTEZ CE FORMULAIRE. Pour ces demandes, nous accuserons d'abord réception de votre demande dans les 10 jours ouvrables suivant sa réception. Nous fournirons ensuite une réponse substantielle à votre demande dès que possible, généralement dans les 45 jours suivant la réception de votre demande, bien que nous puissions prendre plus de temps à traiter votre demande dans certaines juridictions ou dans certaines circonstances. Si nous prévoyons que votre demande prendra plus de temps que d'habitude, nous vous en informerons.
Vous pouvez nous demander de ne pas vendre vos renseignements personnels ni de les partager à des fins de publicité comportementale intercontextuelle. ENVOYEZ CE FORMULAIRE. Pour de telles demandes, nous nous conformerons au plus tard 15 jours ouvrables après réception de votre demande.
We usually act on requests and provide information free of charge, but we may charge a reasonable fee to cover our administrative costs of providing the information in certain situations. In some cases, the law may allow us to refuse to act on certain requests. When this is the case, we will endeavor to provide you with an explanation as to why.
Verification of Identity – Requests to Know, Delete or Correct
We will ask you for two pieces of personal information and attempt to match those to information that we maintain about you.
If we are unable to verify your identity with the degree of certainty required, we will not be able to respond to the request. We will notify you to explain the basis of the denial.
Authorized Agents
You may designate an agent to submit requests on your behalf. The agent can be a natural person or a business entity.
If you would like to designate an agent to act on your behalf, you and the agent will need to comply with our verification process:
- Demandes de connaître, supprimer ou corriger les renseignements personnels : si un agent soumet une demande, l'agent devra nous fournir votre autorisation signée indiquant que cet agent a été autorisé à soumettre la demande en votre nom. Nous vous demanderons également de vérifier votre identité directement auprès de nous ou de confirmer auprès de nous que vous avez donné l'autorisation à l'agent de soumettre la demande.
- Demande d'exercer l'option de refus de vente ou de partage : si un agent soumet une demande de refus concernant la vente de vos renseignements personnels ou du partage de vos renseignements personnels à des fins de publicité comportementale intercontextuelle, cet agent devra nous fournir votre autorisation de signature.
Pour soumettre une demande en tant qu'agent autorisé, veuillez nous contacter à l'adresse privacyrequests@firstonsite.com.
Please note that this subsection does not apply when an agent is authorized to act on your behalf pursuant to a valid power of attorney. Any such requests will be processed in accordance with California law pertaining to powers of attorney.